Bianca-Cross Body bag-016

Delivery Information

• Delivery timeline is 5-7 business days depending on your location and the courier partner.
• We offer delivery services in more than 380 cities across Pakistan.
• For orders of 3 or more products, delivery is free. Orders with less than 3 products or split orders will incur a Rs 200 delivery charge each.
• Shipping charges are displayed separately on the check-out page.
• Our logistics partners do not operate on Sundays and National Holidays. Orders will be shipped and delivered next working day.
• We make two delivery attempts; please ensure your address is complete (House No, Street, Area, and Nearest Landmark)
• Only accept orders that appear in Bianca branded flyers & refuse those that are opened or tampered with.

Exchange

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy for our customers

• Bianca return & exchange policy gives you the option to return or exchange items through the same Bianca outlet it was purchased/dispatched for any reason within 30 days of delivery.
• Customer must have sales invoice slip & the product must be returned in its original packaging and must not be worn, washed, damaged, altered, or have stains, odor, or missing labels/tags.
• Return or Exchange policy is not applicable on discounted products.

Refund

You may return most new, unopened items within 30 days of delivery for a full amount of voucher.

A “refund” may only be issued if:

• Refunds will be initiated only in the form of vouchers only. We do not offer cash refunds.
• The item(s) does not match the original specifications of the product. The shipment has been delayed due to force majeure conditions.
• Refund is not applicable on factory outlets & discounted items.
• Refunds cannot be issued from our retail stores.

Care Instruction for Bags

Regular Cleaning:

Wipe with a soft, damp cloth to remove dust.

Avoid Moisture:

Keep away from water; pat dry if wet.

Use Leather Protector:

Apply waterproofing spray.

Conditioning:

Use leather conditioner to prevent drying.

Storage:

Keep in a cool, dry place; use a dust bag.

Sunlight Protection:

Store away from direct sunlight.

Clean Hands:

Handle with clean hands.

Color Transfer Caution:

Avoid contact with dark clothing.

Professional Cleaning:

Seek professional services for deep cleaning.